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| About Us Turnagain are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept payment by cheque or PayPal. Please make cheques payable to RoTechniks Ltd. You may also transfer money using internet banking. National Westminster Sort Code 60:17:21 A/C # 89149807 Swift/BIC : NWBKGB2L IBAN : GB08NWBK60172189149807 When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1189 888555 (International +44 +44 1189 888555) or fax us on +44 1189 888555 or write to us at Unit 4 Lambwood Hill Ind Est Grazely Reading Berkshire RG7 1JN United Kingdom |
| Privacy Policy Turnagain Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Goods will only be released after full payment funds have been cleared or authorised. If paying by cheque please make payable to RoTechniks Ltd. Incorrectly addressed cheques will cause a delay in dispatch. |
